Do I need an appointment for an estimate? How long will it take? Is there a cost?

Our estimates are free, and you may schedule an estimate anytime during our hours of operation.  The easiest and most preferred way to get an estimate for our customers is to email us pictures of your damage to Service@ImportCollision.com  Most estimates take approximately 20 minutes to complete, depending upon the extent of the damage.

How do I set up an insurance claim?

To begin the claims process, you will need to contact your insurance company and report the accident. Tell them you choose to have your collision repairs done at Import Collision Repair. Contact us directly and our customer service representatives will guide you through the process. We are a direct repair facility with most insurance companies. This means we can make the process simple and convenient for you.

Should I drive my car after an accident?

It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop direct from the accident scene.

Can other repairs or services be done on my vehicle while it is in the shop?

Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.

If my vehicle’s frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.

Will the parts be ordered before I drop off my vehicle?

Yes. We generally order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.

How long will the repairs to my vehicle take?

Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.